Client Advocate II - Casual
Company: Catholic Charities Of The Archdiocese Of St Paul A
Location: Minneapolis
Posted on: April 1, 2026
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Job Description:
Are you passionate about creating opportunities for people to
thrive? Catholic Charities is the place for you! SHELTER ADVOCATE
II (on-call/casual) Higher Ground Minneapolis The mission of
Catholic Charities Twin Cities is to serve those most in need and
to advocate for justice in the community. Our programs for
children, families, and adults serve more than 25,000 people every
year. As the need for our services grows, Catholic Charities is
working to adapt and respond with strategies that prevent poverty,
meet basic needs in times of crisis, and create pathways to greater
stability. WHY YOU'LL LOVE WORKING HERE: Join a mission-driven
organization that pairs compassion with accountability and hope
with action. At Catholic Charities, you’ll be part of a supportive
team dedicated to creating opportunity and advocating for justice.
We invest in our employees through training, mentorship, and
opportunities for professional growth. WAGE RANGE: $19.00-$21/hour
JOB SUMMARY: Catholic Charities is seeking a dynamic and
self-motivated individual who is compassionate, trauma-informed,
and culturally aware to serve as an on-call/casual Shelter Advocate
II at our St Paul Opportunity Center location. Under general
supervision, the Shelter Advocate provides direct support to
individuals experiencing homelessness in a safe, low-barrier,
housing-focused environment. Staff build positive relationships
with clients, respond to immediate needs, connect clients to
resources such as housing, employment, and healthcare, and
intervene in crisis situations using trauma-informed and
de-escalation practices. Staff ensure the facility remains safe,
welcoming, and organized, while upholding program policies in a
respectful and consistent manner. ESSENTIAL FUNCTIONS: Client
Engagement & Support Provide compassionate, client-centered support
by listening, problem-solving, and assisting with daily needs.
Offer referrals and guidance related to housing, employment,
benefits, recovery, and healthcare. Encourage clients toward next
steps in their housing plan while respecting client choice and
dignity. Safety & Crisis Response Maintain a safe and welcoming
environment by monitoring common areas, completing safety rounds,
and addressing concerns. Respond to crises and incidents using
de-escalation and conflict resolution skills. Administer Narcan and
other harm-reduction interventions as required. Complete and submit
incident reports related to chemical use, threats, safety concerns,
or program rule violations. Serve as a Mandated Reporter and follow
all reporting requirements. Operations & Documentation Accurately
collect, enter, and manage client data in the system of record.
Complete client intakes, enrollments, and exits in accordance with
program requirements. Enforce shelter and drop-in center rules and
policies fairly and consistently, balancing accountability with
empathy. Assist with daily operations including client check-in,
belongings storage, laundry, meal service (drop-in center), and
ensuring facility cleanliness. Check clients’ belongings for
prohibited items at entry to support safety. Collaboration &
Professional Development Work closely with supervisors, case
managers, and community partners to support client housing goals.
Participate in team meetings, trainings, and mentorship to
strengthen shelter practices. Contribute to program development and
quality improvement efforts as assigned. Other duties as assigned
MINIMUM QUALIFICATIONS: Must be 21 years of age and successfully
pass a criminal and Department of Human Services background check.
High School Diploma or equivalent required. Prior experience in a
Shelter or Drop-In Center a plus. Has the ability to work with
diverse and/or low-income populations, including those who may be
experiencing homelessness, unstable housing, and/or mental illness.
Commitment to trauma-informed care, harm reduction, and
housing-first principles. Strong interpersonal and communication
skills. Ability to remain calm, professional, and empathetic under
pressure. Flexibility to respond to changing needs in a fast-paced
environment. Basic computer proficiency, including familiarity with
Windows-based programs. JOB CLASSIFICATION: On-Call; Casual;
Hourly; Non-Exempt PHYSICAL REQUIREMENTS CPR Yes Driving No
Operating specialized machinery (additional assessment may be
required) No Walking or standing > 2 hours/shift Yes Lifting up
to 25lbs without assistance Yes Lifting up to 50lbs without
assistance No Physically restraining clients No Catholic Charities
is an equal opportunity employer. Job Description Updated:
09/25/2024. Please note this job description is not designed to
cover or contain a comprehensive listing of all functions that are
required of the employee for this job.
Keywords: Catholic Charities Of The Archdiocese Of St Paul A, Brooklyn Park , Client Advocate II - Casual, Social Services , Minneapolis, Minnesota
