Customer Service Team Member
Company: Fleet Farm
Location: Owatonna
Posted on: May 6, 2024
Job Description:
At Fleet Farm, providing the best customer service is our
priority. - If you are friendly, self-motivated, dependable, and
enjoy serving others, this role is for you! The Customer Service
Team Member will provide a friendly and efficient check-out
experience. The position will handle customer exchanges, returns,
and complaints. - The position will enable and encourage Cashiers
to go above and beyond customers' expectations. Job duties:
- Provide customers with a quick and efficient check-out
experience by operating the cash register and scanner to itemize
and total customer's purchase and bag merchandise.
- Handle customer exchanges, returns, and complaints
effectively.
- Serve as a cashier resource by assisting with transactions,
resolving discrepancies, and troubleshooting cash register and
tender issues.
- Engage customers in a friendly manner, including greeting with
a smile and creating a pleasant interaction throughout the entire
transaction.
- Cashiers are outgoing and engaging. Must love working with
people.
- Process and handle monetary transactions including cash, check,
gift card, credit/debit card, etc.
- Extend offers for the Extended Protection Policy to qualifying
items.
- Effectively communicate with Manager on Duty and/or merchandise
teams in regards to out of stock products at the checkout lanes and
front entrances.
- Remain knowledgeable about the store for customer
questions.
- Restock items efficiently and accurately. Ensure assigned area
is always presentable.
- Deliver an outstanding shopping experience for customers.
- Positive promotion of Fleet Farm customer loyalty program,
credit card, and other company initiatives. Job Requirements and
Education:
- High School Diploma or GED preferred.
- Ability to work a flexible schedule, including days, nights,
weekends, and holidays is required.
- Knowledge of basic cash handling procedures, including simple
math.
Keywords: Fleet Farm, Brooklyn Park , Customer Service Team Member, Hospitality & Tourism , Owatonna, Minnesota
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