Manager - Practice Operations

Location: Rochester
Posted on: June 23, 2025

Job Description:

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights • Medical: Multiple plan options. • Dental: Delta Dental or reimbursement account for flexible coverage. • Vision: Affordable plan with national network. • Pre-Tax Savings: HSA and FSAs for eligible expenses. • Retirement: Competitive retirement package to secure your future. Responsibilities Clinic Operations The Manager in the Clinic Operations supports the Desk Operations Specialists for Group 3 including Department of Medicine and Hospital work units. This role partners with Clinic Operations leadership to plan, implement projects related to desk operations specialists. The Manager is a key resource to support clinic operations in Rochester and implementing institutional objectives including automation and AI. Allergic Diseases and Rheumatology The Manager will split time between the Division of Allergic Diseases and Division of Rheumatology. The role will support the outpatient, inpatient, and procedural practices within the divisions. This role will partner closely with physician and allied health leaders to oversee daily practice operations. Key aspects of this role will include leading practice improvement initiatives, standardizing and applying best practices to operations, and driving innovation by piloting new approaches to care delivery and practice operations that leverage digital and automated solutions to redesign the practice. The manager will be responsible for leading and implementing strategic initiatives within both divisions. Administrative responsibilities include leading multi-disciplinary teams to execute on strategic priorities and quality improvement initiatives, staff development, managing change, and managing space and equipment projects. Office of Access Management The Manager within the Rochester Office of Access Management will support the medical specialties outpatient practices. This role is crucial for overseeing and enhancing our operational processes for outpatient scheduling and contact center operations to ensure the highest level of service to patients. The Manager will be responsible for managing day-to-day operations, leading access and scheduling operations initiatives, and collaborating with various departments to drive continuous improvement. Primary Care The Manager in Primary Care plays a crucial role in shaping the health and well-being of the entire community. By overseeing daily clinic operations, the Manager ensures seamless support for employees, dependents, and the community primary care patients. This role will support a wide range of practices including Family Medicine, Internal Medicine, Geriatrics, Palliative Care, Pediatric Medicine, Integrated Behavioral Health, and Community Specialties. The Manager role partners with Neighborhood Clinic, Division/Department, and Primary Care leadership to support transformation, innovation and automaton efforts within primary care. This position requires strong collaboration across various departments and teams along with strong communication skills to support the daily operations in addition to Bold. Forward. In Rochester and Primary Care’s strategic plan. Position Overview The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership, operational and process improvement capabilities. Embodying our Mayo Clinic values, the Manager plays a pivotal role within shields and departments managing teams and service lines. Responsibilities Vision and Strategy • Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives. • Actively contribute to the development of priorities and action plans. • Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication. • Develop relationships externally in support of Mayo Clinic’s goals and objectives. People and Culture • Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values. • Lead and mentor team through new and changing situations. • Effectively manage team performance and difficult conversations with compassion and respect. • Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff. • Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth. Operational Excellence • Provide leadership with a primary focus on operational excellence, implementation, and staff engagement. • Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment. • Effectively manage staff assignments to meet fluctuating workload and business needs. • Embrace and drive operational execution with a sense of pace and urgency. Coordinate and direct staff to ensure smooth operations and efficiencies. • Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes. • Facilitate quality, safety, regulatory, and service excellence. • Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making. Transformation and Innovation • Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry. • Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit. • Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities. • Encourage team to pursue new approaches and demonstrate business agility. Financial and Business Acumen • Demonstrate business acumen and apply financial rigor in managing financial results. • Assist in managing budget for area of responsibility. • Manage strategic growth to include staffing and other resources. • Implement, manage, and operationalize business plans and deliverables. • Represent and communicate big picture thinking with business partners and stakeholders. • Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers, to support effective decision making and ensure long term sustainability. Qualifications • Master’s degree with a minimum of 1 year of relevant experience OR • Bachelor’s degree with 5 years of relevant experience required. • Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

Keywords: , Brooklyn Park , Manager - Practice Operations, Healthcare , Rochester, Minnesota